1. Introduction

The City of West Lafayette is committed to protecting the privacy and security of the personal information of its residents, employees, and all users of its services. This Privacy Policy outlines the types of information we collect, how it is used, and the measures we take to safeguard it.

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2. Information Collection

Types of Information Collected:

• Personal Information
• Names
• Addresses
• Phone numbers
• Email addresses
• Financial information (for billing and payment purposes)
• Employment information (for city employees)

Non-Personal Information:

• Browser type and version
• IP addresses
• Pages visited on our website
• Time and date of visits
• Geographic location
• Device information

Collection Methods:

• Online forms and submissions
• In-person interactions
• Telephone and email communications
• Automatic data collection through website cookies and analytics tools

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3. Use of Information

Personal Information:

• To provide and manage city services
• To communicate with residents and employees
• For billing and payment processing
• To respond to inquiries and requests
• For employment-related purposes
• To ensure public safety and compliance with legal obligations

Non-Personal Information:

• To improve our websites and services
• For statistical analysis and reporting
• To enhance user experience

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4. Information Sharing and Disclosure

Third-Party Sharing:

We do not sell or rent personal information to third parties.

Personal information may be shared with third-party service providers who assist in delivering city services. These providers are obligated to protect the confidentiality and security of the information.

Information may be shared with law enforcement or other government agencies as required by law.

Public Records:

Certain information may be subject to public disclosure under the Indiana Access to Public Records Act (APRA). We will balance the requirement for transparency with the need to protect personal privacy.

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5. Data Security

Security Measures:

Implementation of physical, administrative, and technical safeguards to protect personal information.

Regular security assessments and updates to our data protection practices.

Access to personal information is restricted to authorized personnel only.

Incident Response:

Procedures in place for responding to data breaches or security incidents.

Notification to affected individuals and relevant authorities in the event of a data breach, as required by law.

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6. Data Retention

Retention Period:

Personal information is retained only as long as necessary to fulfill the purposes for which it was collected or as required by law.

Retention periods are specified in the City’s records retention schedule.

Destruction of Data:

Secure disposal of personal information that is no longer needed or has reached the end of its retention period.

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7. Rights of Individuals

Access and Correction:

Individuals have the right to request access to their personal information and to request corrections if the information is inaccurate or incomplete.

Opt-Out:

Individuals may opt-out of receiving certain communications from the City, such as newsletters or alerts, by following the instructions provided in those communications.

Complaints:

Complaints regarding the handling of personal information can be directed to the City Clerk’s office. We will investigate and respond to complaints in a timely manner.

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8. Children’s Privacy

The City does not knowingly collect personal information from children under the age of 13 without parental consent. If we become aware that personal information from a child under 13 has been collected without parental consent, we will take steps to delete such information.

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9. SeeClickFix Mobile Policy

The City of West Lafayette uses SeeClickFix by CivicPlus, an online and mobile service request system, to power its reporting app. The City of West Lafayette Report It allows the community to report non-emergency issues and can be accessed on desktop, laptop, mobile, or tablet.

CoWL Report It is a public application, meaning submitted descriptions and display names will be visible unless you choose to remain anonymous. Your email address will never be displayed publicly.

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10. Policy Updates

This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. We will notify residents and employees of significant changes through our website and other communication channels.